Contact us at

Mr Fraser Baxter

Fraser promotions Ltd

10 Nicolgate Lane



DN20 8UE

Please note...We are not a shop we are online only


Telephone 01652 656976, Calls charged at local rates, mobiles may vary.

Text/ Mobile number 07947 657127
Fraser promotions Ltd is the trading name of Fraser Promotions Ltd


Under the United Kingdom's and EU Distance Selling Regulations, you have the right to cancel the contract for the purchase
of any of these items within a period of 7 working days, beginning with the day after the day on which the item is delivered. Any foods returned must be unopened and in the original condition they were sent out

You have the right to cancel your order within 7 working days, starting the day after you receive your goods. Please pack the relevant items securely and send them to us in their original packaging with the delivery slip. In order that the postal and delivery dates are recorded and for your protection in the case of loss, where you are returning an item to us, we recommend that you use a recorded-delivery service.
All goods must be returned in their original packaging and any damaged goods must be signed for as damaged upon receipt. Any goods which are not in the exact original packaging with labels may be subject to a 25% re stocking charge.

Please note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error or the item is faulty in which case we will pay for the return. If we do not receive the item back from you, we may arrange for collection of the item from your residence at your cost. 

Once an order is dispatched, if you refuse to accept the delivery of the item for any reason other than severe damage you will be charged the return fee and not refunded the initial carriage charge.

As soon as we receive notice of your cancellation of this order, we will refund either the full amount or the relevant part of the purchase price for that item.

Cages and large beds are delivered by pallet courier. If you are not in to receive delivery of a cage there is a £25 re delivery charge


All products are subject to change. Colours and actual sizes may vary. Food ingredients may vary due to seasonal ranges.

Fraser Promotions accepts no liability for damage or injury while using any of its products and always recommends animals are supervised while using them.
Payments are taken using a secure merchant service facility, all goods must be paid for before dispatch and all cheques cleared.
Once you have placed your order and your payment has been accepted a legally binding contract has then been formed that we will despatch the goods to you, and your authentic payment is accepted for the goods.
All prices are subject to change, goods will be charged at the price advertised on our website at the time of order. Accidental errors can occasionally occur and will be corrected as soon as possible, should a wrong price be displayed on the website the actual price will be chargeable.
All orders are subject to a postage and packaging charge which must be adhered to, there are certain areas outside uk mainland which we cannot deliver to.
You must undertake that all details you give us are correct and there are sufficient funds to cover the payment, and that the credit/debit card is your own.
Customers details are confidential and will not be passed on to any third parties
Frasers reserves the rights to refuse sale to any we deem as illegitimate or untrustworthy.
Our size guides are there as a guide only, all animals should be judged by the owner as individuals and bought for accordingly.
Any orders which are attempted to be delivered and not collected from post Offices or cards are not responded to will be subject to a return fee.
Postage on all orders is £5.99. This does not include Highlands, Islands and Ireland where there is a higher charge and Postcodes PA80, AB36-38, AB55-56, FK17-21, IV39, IV52-54, IV63, KW1-14, PA21-40, PH19-26, PH30-42, PH49-50, HS1-9, IV40-52, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3 will be 2-5 day delivery
We deliver to all Ireland areas. Orders over £100 are discounted 
A signature is required on all deliveries. You will be notified of a 1 hour window slot on the day of delivery, this can be changed by yourself online.
All Non Uk Mainland orders are priced for one box up to 30kg, anything over this will require further payment. You the customer may be charged import tax upon receipt of the goods overseas.. Frasers are not responsible for this.
Orders will be despatched within 24 hours on the next working day providing all goods are in stock, excluding some over sized items such as cages and beds or very small items sent via Royal Mail. Should something be out of stock we will call you to see how you wish to proceed with your order.
Orders should be recieved within 24-48 hours of despatch, although this cannot be guaranteed.
All orders are sent using DPD Secure Courier Service to ensure you receive your goods intact and on time. Very small items sent Royal Mail
Deliveries to Ireland should be allowed extra, usually within 2 working days. We do not ship cages or large dog beds to non Uk mainland areas
All Non Uk Mainland orders are priced for one box up to 30kg, anything over this will require further payment.
Overseas delivery usually 2-5 working days.
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